Money-back guarantee
A guarantee with nothing hidden.
Hair changes slowly, and differently for everyone. The full plan price is refunded if you use your plan as prescribed, meet every condition below, and a doctor confirms no visible improvement.
The conditions
You must meet all of them. They let us judge every claim fairly, on how the plan was really used.
Read the full legal terms- Use your prescribed plan without a break for at least 3 months
- Reply to at least 75% of your weekly check-ins
- Send progress photos every month
- Join your follow-up consultation
- Claim within 30 days of finishing the plan
Step by step
How a claim works
- 1
Follow your plan
Use your plan every day, as your doctor set it, for at least 3 months in a row.
- 2
Stay in touch
Reply to at least 75% of weekly check-ins and send monthly progress photos.
- 3
Make a claim
No visible improvement? Claim from your account within 30 days of finishing the plan.
- 4
Doctor check
A doctor checks your photos and check-ins against the written conditions, and explains the answer.
Watch
The guarantee in under a minute
A short silent video with captions, over illustrative footage. Not a customer review.
Guarantee questions
How does the money-back guarantee work?
You can claim a full refund of your plan payments if you see no visible improvement and you did all of this: used your prescribed plan without a break for at least 3 months, replied to at least 75% of check-ins, sent progress photos every month and joined your follow-up consultation. Claim within 30 days of finishing the plan. A doctor reviews every claim.
It all starts with a free 3D scan.
The guarantee covers plans your doctor prescribes after a consultation.