Grievance Officer

If something has gone wrong — with a booking, an order, a refund, your data or the way you were treated — and our support team has not resolved it, you can write to our grievance officer. This is required under the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

How to raise a grievance

Email grievance@yourhaircompany.com and include:

• Your name and the mobile number on your account
• Your order or booking reference, if you have one
• What happened, and what you would like us to do
• Any photos or screenshots that help

What happens next

1. 1We acknowledge your grievance within 48 hours and give you a reference number.
2. 2We investigate and keep you updated.
3. 3We aim to resolve it within one month of receiving it, and tell you the outcome and the reasons.

Requests about your data

You can also write to the grievance officer to access, correct or erase your personal data, or to withdraw consent. See the Privacy Policy for details.

If you are not satisfied

• Consumer complaints: the National Consumer Helpline, or the consumer commission for your district.
• Data protection complaints: the Data Protection Board of India, once you have used our grievance process.