Guarantee Terms

Hair responds slowly and differently for everyone, and no treatment works for every person. The guarantee exists so that, if you follow your plan properly and see no visible improvement, you are not left out of pocket. It applies only when every condition below is met, and a doctor reviews every claim.

Conditions

To be eligible, all of the following must be true:

1. 1You bought a guarantee-eligible plan and followed it continuously for at least 3 months.
2. 2You replied to at least 75% of the weekly check-ins during that period.
3. 3You shared progress photos every month, taken as the app asks.
4. 4You attended your follow-up consultation.
5. 5You submit your claim within 30 days of finishing the plan.

When the guarantee period starts

The period starts on the date your first paid guarantee-eligible plan order is delivered — not the date you paid. You can see, at any time, which conditions you currently meet in your account.

What is refunded

If your claim is approved, we refund your full plan payments for the plan covered by the claim.

What is not covered

• Consultation fees.
• Care products bought without a consultation.
• Periods where the plan was paused, stopped or not used as prescribed.
• Plans where any condition above was not met.

How to make a claim

1. 1From your account, submit a short statement and, if you wish, final photos taken the same way as your earlier ones.
2. 2Dr. Anil Tyagi reviews your claim, comparing your photos over time and your adherence record.
3. 3The doctor approves or rejects the claim with notes. If it is rejected, you see which condition was not met.
4. 4If approved, the refund is sent to your original payment method, or by bank transfer if the payment is too old to refund that way.
5. 5We message you at every step.

Questions

Write to care@yourhaircompany.com, or to the grievance officer at grievance@yourhaircompany.com if you disagree with a decision.