How we handle your data, your orders and your care — written to be read, not skimmed past.
Last reviewed
What we collect — including your scalp scan and health information — why, who can see it, where it is stored, how long it is kept, and your rights.
Updated
The terms for using YHC: the scalp scan, telemedicine consultations, prescriptions, orders and payments.
Updated
Rescheduling and cancelling consultations, cancelling orders, returning damaged or wrong items, and how refunds are paid.
Updated
Where we deliver, charges, tracking on WhatsApp and what to do if a parcel goes wrong.
Updated
The money-back guarantee conditions and how a claim is reviewed, when a guarantee is offered.
Updated
What the information on this site is, and is not, and how telemedicine consultations work.
Updated
Who to write to if something has not been resolved, and how quickly we respond.
Updated
Something not covered here? Write to care@yourhaircompany.com or the grievance officer.
